Ian Shipley is a highly accomplished, passionate, visionary, and results driven Operational management professional who has spent more than 20 years at a senior level within the service sectors within FTSE 100 and FTSE 250 companies.
The common factor throughout his career has been a passion around service excellence and delivering results through highly motivated teams.
Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions, take ownership and make it happen.
Ian is the author and lead Trainer for the Advanced Certificate in Operational Excellence (ACOE™) course.