The Groundbreaking, Globally Recognised, Certified Training Program for the modern day Executive Assistant
The Advanced Certificate for the Executive Assistant: ACEA® is a world-leading intensive and interactive 5-day executive level training programme, that equips current and aspiring Executive Assistants with the skills and knowledge they need to become true “Business Partners”.
The role of the Executive Assistant is on a journey and the responsibilities of this highly demanding and visible role continue to grow exponentially. To succeed in their role in modern times it is now imperative that Executive Assistants have a deep understating of ‘the business’ and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen and skills now more than ever.
Uniquely delivered from an Executive led perspective the ACEA® programme focuses on delivering a fundamental conceptual understanding of business and organisations as well as practical skills, including:
- Strategic Thinking
- Corporate Visions & Missions
- Understanding the linkages between Strategy, Projects & Operations
- Governing & Managing Projects,
- Communication Skills
- Emotional Intelligence
- Leadership skills including Influencing, Negotiation and Conflict Management
- Change Management and Problem Solving,
- Risk Management and Corporate Governance
- Ethics & Corporate Social Responsibility
- Understanding the role of Financial and Management Accounting,
- Developing Productivity and Time Management techniques,
- … and much more:
Over 1,000 Executive Assistants have now participated in this globally recognised and ground-breaking ACEA® programme which is delivered in both Public and In-House/On-Site formats as requested.
The 2019 ACEA® programme is available internationally. Courses will be running in the United Kingdom, Germany, Spain, Canada, United States of America, Dubai, Singapore, Kuala Lumpur, Kenya, Uganda, South Africa, Denmark, Ghana, Brazil, Australia and New Zealand
Course Contents
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Introductions
Fundamentals of Modern Corporate Behaviour
Strategy
Balanced Scorecards
Business Ethics
Time Management
Financial Awareness
People Management & Leadership
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Motivation
Fundamentals of Project Management
Effective Communication & Conflict Management
Other Essential Management Skills
Problem Solving & Multitasking
Presentation Skills
Emotional Intelligence (EI)
ACEA® Assessment * * Only those who successfully complete the assessment and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistan: ACEA® |
Benefits of Attending
- Gain an accredited Certificate approved by Qualifi, a recognised UK Awarding Body
- Get 3 Months FREE membership of the Institute of Administrative Management www.instam.org
- Be awarded 30 CPD Credits from the CPD Standards Office www.cpdstandards.com
- Existing members will be awarded 30 CPD Credits from the Institute of Administrative Management www.instam.org
- Gain a broader understanding of business, increase your business acumen & bring new ideas / skills to your organisation
- Give your Executive greater confidence to delegate more important and critical tasks to you.
- Be able to manage projects more efficiently and assist your Executive in their role as Project Sponsor
- Develop skills to increase your productivity through enhanced Time Management and Delegation Skills
- Gain respect from senior Executives and the Board
- Join & share experiences with EAs from other sectors and nationalities
- Stand out with a globally recognised accredited certification
- Enhance the recognition of the role & its responsibilities
- Show what you are capable of
- Rejuvenate your passion for your career, take the next step up & progress career
- Learn from world renowned trainers & accomplished business leaders
- Use ACEA® on your business card and on your resume
Who Should Attend?
- Executive Assistants
- Management Assistants
- Chiefs of Staff
- Office Managers
- Senior Assistants
- Executive Personal Assistants
- Executive Secretaries
- Personal Assistants
- Personal Secretaries
- Administration Managers
- Management Secretaries
- Executive Personal Secretaries
PLUS anyone else responsible for the support of the senior management and executives
Trainers
MEET YOUR TRAINING COURSE DIRECTOR:
Richard Arnott
BA FInstAM FITOL
Richard is the Director of BMTG (UK) Ltd and is the author and lead presenter of the ACEA® programme
which is delivered globally and receives critical acclaim from all delegates.
In his career Richard was an accomplished Programme Director and Big 4 Management Consultant with over 25 years global experience specialising in project/programme management, strategic business transformation and change management within the Financial Services, Utilities, Logistics and Infrastructure sectors.
Richard sits on the Editorial Board of Executive Secretary Magazine, is a Fellow of the Institute of Administrative Management (IAM) and a Fellow of the Institute of Training and Occupational Learning (ITOL)
MEET YOUR TRAINING COURSE DIRECTOR:
Ian Shipley
HND, FITOL
Ian is a highly accomplished, passionate, visionary, and results driven Executive who has spent more than 20 years
at a senior level within the service sectors in UK FTSE 100 and FTSE 250 companies.
Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions, take ownership and make it happen.
The common factor throughout Ian’s career has been a passion around service excellence and delivering results through highly motivated teams.
Ian is a fellow of the Institute of Training and Occupational Learning (ITOL)
MEET YOUR TRAINING COURSE DIRECTOR:
Jeff Lockhart
MBA, DMS, FRSA, FCICM, FCMI, FITOL
Jeff Lockhart is an international training consultant, specialising in Finance, Business Administration and Management Development.
Jeff is a highly experienced Financial Manager and Management Consultant, with extensive knowledge of finance and business management within a multi-disciplined and multi-cultural environment. He has held several senior level positions for industry-leading international businesses and, since 2001, has operated as a consultant to businesses in the UK, Azerbaijan, Russia, Bulgaria, Kuwait, Oman, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Malaysia, China, USA, and New Zealand.
Jeff studied at Sheffield Business School in the United Kingdom obtaining a Post Graduate Certificate in Management (PgC) in 1992, a Diploma in Management Studies (DMS) in 1995 and a Masters Degree in Business Administration (MBA) in 1996.
Jeff is a Fellow of the Royal Society for the Arts, Manufactures and Commerce (FRSA), the Chartered Institute of Credit Management (FCICM), the Chartered Management Institute (FCMI), and the Institute of Training and Occupational Learning (FITOL). Mr Lockhart is also a PRINCE2 certified Project Manager.
MEET YOUR TRAINING COURSE DIRECTOR:
John Bullock
Pg Cert
John is a driven, enthusiastic and dynamic individual that started his successful career within both the Leisure and Retail sectors.
After 12 years in an operational role John became an international business consultant and for the last eleven years has worked with a diverse mix of organisations ranging from large blue chip companies through to the public sector, dealing with large programmes through to 1:1 Executive Coaching.
He specialises in award winning pragmatic leadership, business improvement and change programmes. This draws upon his senior operational / commercial expertise within industry.
John works at a senior level across all sectors and has a proven record in enabling organisations to move forward in a results focused way, engaging their employees to deliver the return on investment and culture required.
MEET YOUR TRAINING COURSE DIRECTOR:
Patrick Woods
BSc, CPSM, CPSD, C.P.M., CPIM
Patrick is an international training consultant and adjunct professor, specializing in Business Administration, Project Management, Management Development, Supply Chain, Logistics and Procurement.
He brings 36 years of experience working in Senior Management positions for Fortune 100 corporations and based on his leadership of a multi-national team for Emerson Worldwide, a global technology and manufacturing company, was recognized by the CEO as the: “team of the year”. For the past 20 years, as the Founder of Supply Chain Education, Patrick has worked with over 300 firms based in 30 countries located primarily in the USA, the Middle East, Africa and Central America.
In collaboration with Missouri State University, USA, Patrick has delivered training which includes: leadership fundamentals, how to move from a tactical cost function to a strategic profit function and risk/cost management. His delivery style is: “Edutainment” where he blends best practices with a gentle dab of humor and as a result, he has won outstanding evaluations from major manufacturing to service to government organizations, including to NGOs in warn-torn countries. He divides his time between the USA (Texas) and Central America (Costa Rica).
MEET YOUR TRAINING COURSE DIRECTOR:
SVEN MAIKRANZ
MSc, Exec MBA
Sven is a visionary, results driven and hands-on strategic manager with 25 year’s experience of driving profitable growth, turnarounds, change initiatives, crisis management and start-ups. He is a strategic and entrepreneurial leader with experience as CEO, Vice President, Director and MD positions in international assignments in Europe, Central Asia, Southeast Asia and Middle East.
Sven is also a passionate master coach (ACC certified by ICF (International Coach Federation) and is specialized in high performance teams and addressing underlying success factors for companies to be successful. Sven enjoys working with corporate teams to take them to the next level.
MEET YOUR TRAINING COURSE DIRECTOR:
CHRISTIANNA TSITEROU
BA
Christianna currently serves as Regional Director EMEA for Bâton Global, a research driven strategy and innovation advisory firm. This includes serving as an advisor and consultant to private and public sector organizations, supporting them with the development and execution of their global strategies. Her subject-matter expertise includes the areas of Strategy, Transformation, Leadership and Customer Experience (CX), with a focus on financial services (both conventional and Shari’ah compliant).
Throughout her extensive international career, Christianna has held a variety of leadership roles that include the management of international projects, as well as the development of people and teams, across multicultural markets – primarily across the Middle East, Europe, and Southeast Asia.
Concurrent to her leadership role at Bâton Global, Christianna is also an active entrepreneur and frequent moderator at human capital, leadership, finance, and corporate responsibility events globally.
Christianna grew up in the Kingdom of Saudi Arabia. After being a UAE resident for 16 years, she recently relocated back to KSA and is currently based in Riyadh.
MEET YOUR TRAINING COURSE DIRECTOR:
JAY CHANDER
BA, CA (ICAS), FCA (ANZ), MIIA, MAICD
Jay is a commercially focused Fellow Chartered Accountant, business consultant, advisor, executive trainer and author with extensive executive-level experience.
Jay recently retired from being a Partner with Barker Henley in Sydney, Australia where he led an experienced team in risk advisory, internal audit, business consultancy and executive training practice.
Understanding the complexities of today’s domestic and global businesses, Jay’s career involved providing a range of truly seamless strategic risk and business advisory services.
Earlier in his career Jay was a specialist Risk Partner with ‘Big 4’ firm, Deloitte, and held executive positions with major national and international companies. Jay has extensive experience in risk management, business improvement, finance management, audit, governance, investigations and project management for organisations in Australia, the UK, USA, Asia and North Africa.
Jay is an accredited trainer and has provided training for Chartered Accountants in Australia and New Zealand, the Institute of Internal Auditors and the Australian Institute of Management.
Qualifying as a Chartered Accountant with Ernst & Young in the UK, Jay is a member of the Institute of Chartered Accountants of Scotland, Fellow with Chartered Accountants Australia and New Zealand, member of the Australian Institute of Company Directors and the Institute of Internal Auditors – Australia. He holds a Bachelor of Accounting and Business Law from the University of Stirling, Scotland.
MEET YOUR TRAINING COURSE DIRECTOR:
SARAH RICHSON
MBA. CIPD. AOEC. MIHRM
Sarah is a double-global award winner and one of the world’s top human development thought leaders. Her passion for developing grass root talent and unleashing hidden potential in others is the driving force in her life. She is a prolific speaker and trainer who advocates for empowering lives of local communities with inspirational mentorship programs.
Sarah started off her career as an administrative assistant before moving on to become an international consultant, executive coach and organisation development expert. Her career is multi-dimensional and includes years as a leadership professional trainer and HR Consultant working on European, Asian and African projects.
Sarah is happily married and says her proudest achievement is being a mother!
Frequently Asked Questions
What differentiates ACEA® from other administrative professional courses?
ACEA® is an Executive Led Business focussed programme and is only ever delivered by Executives or ex-Executives
Why was ACEA® developed?
The Executive Support profession is on a journey. From the traditional "Secretary" the role is evolving into that of Executive Business Partner. In order to survive in the profession Executive Assistants need to learn more business focused skills.
The BMTG leadership team recognised this evolving pattern and realised that those in the profession required something that would give them the knowledge, skills, tools and techniques to undertake these new and challenging roles.
What are the entry requirements?
As ACEA® is an advanced level course we look for a combination of skills and experience. Entry to ACEA® can be granted if you fulfil one of the following criteria:
- University degree or equivalent
- 3 years’ experience in role or similar role
- Fellow or similar level of a recognised local PA/EA Association
Does ACEA® qualify for CPD credits?
Yes ACEA® is independently accredited by the CPD Standards office and offers 30 CPD Credits.
Is the ACEA® certificate valid for life?
YES.
Unlike most, if not all, other Certified/Chartered courses the ACEA® certificate and post nominal is yours for life.
Do I need to maintain "Membership" of pay Annual Fees to use ACEA®?
NO.
Again unlike most, if not all, similar Certified or Chartered courses ACEA® does not require you to maintain "membership" or pay annual fees for the privilege of using you well earned post nominal for interviews or on business cards etc.
Do I need to maintain a level of CPD credits to keep ACEA® post nominal?
NO.
Is ACEA® recognised?
ACEA® has been attended by delegates from hundreds of companies across the globe who selected ACEA® due to its uniqueness, reputation and course content. A full list can be found here
As well as being independently Certified by Qualifi, a recognised UK awarding body, ACEA® is also accredited by the CPD Standards Office and fully endorsed by Executive Secretary Magazine, the Association of Office Professionals of South Africa (OPSA) and the prestigious Institute of Administrative Managers (IAM)
Does ACEA® have any testimonials?
YES.
ACEA® uses www.findcourses.co.uk to collect testimonials and is the highest scoring course amongst all Administrative Professional Courses in terms of Volume of Courses and Delegate Score
Details can be found here
Can ACEA® be Run In-House for my Company?
YES.
Please Contact BMTG or our country partners for further details
Can I sit the BMTG assessment and get the accreditation without attending an official BMTG course?
NO.
What is the format of the BMTG assessment?
The "Open Book" assessment consists of 50 questions which are a combination of written answers, multiple choice and true/false answers
Most delegates take up to 2 hours to complete the assessment as it is a strong test of delegates' knowledge.
The pass mark with effect from 1st July 2016 is 70%.
Is additional research required to successfully complete ACEA® course or is everything I need to know contained in the course materials?
Any additional research is always useful for a delegate, however the assessment is based on the course materials alone, and no additional research is required to sit the assessment.
Can I do the ACEA® course and not sit the assessment?
Yes of course. After participating in the course, it is your choice whether to take the assessment or not, but without passing the assessment, you would not be eligible to use the ACEA® designation on your business card or resume and would not be Certified.
How long after the assessment will I know my results?
The assessment results are generally published within one week of sitting the assessment.
Certificates can take up to 30 days.
What is the percentage of delegates who fail the BMTG assessment?
Generally, delegates are failed for the following reasons as:
- Failure to achieve the minimum Assessment score
- Failure to fully attend all sessions,
- persistent lateness, non attendance or non participation.
Assessment failures are between 5%-10% of all delegates who attend.
If I fail the assessment, what happens next?
In the event of an Assessment fail, there is an appeals process.
Delegates may elect to re-sit the assessment supervised under classroom conditions. There are no second re-sits permitted.
Delegates who fail the Assessment or the re-sit may also re-attend the course at a discount of 50% of the price originally paid.
There is no appeal process for delegates who failed due to non- attendance, persistent lateness or non-participation unless due to certified sickness or illness or absence for a serious family emergency. In the latter case delegates may return to the next course subject to payment of the daily delegate rate for the event.
Being called away to do work is not an acceptable reason and will result in a fail.
What should I look for in Certification?
There are a multitude of bodies offering credentials for the Administrative profession.
Our view is that any credentials must be totally independent of the training body and/or association offering the training otherwise there is conflict of interest. Check who is actually "certifying" and are they regulated in any way.
In addition our suggestion is to:
- Look at course testimonials and only select those course with high scores
- Establish which firms/organisations have sent delegates previously
- Avoid diploma mills. Having a “qualification” from a diploma mill will damage your reputation and job prospects.
- Ensure that anything that claims to be a “Degree”, “Diploma”, or “Chartered” is offered by a bona fide Educational Institution and that the course is of sufficient length to justify the award. For example, you simply cannot gain a Degree, a Diploma or Chartered Status by doing a 5 day course. It takes years of study
- Use Google to look out for scams. Unfortunately there are many out there
- Finally, ensure that the certificate is not simply being offered by the course provider with no independent accreditation body. Again, sadly, there are many training organisations that simply self-certify. Their credentials are worthless
Our advice is "Be Careful Out There"
Is ACEA® Available On-Line?
Yes ACEA is also available as an online option. It runs across all major time zones and consists of 7 sessions of 4 hours plus an online Assessment.
Please contact us for more details.
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